Returns Policy

Returns & Exchanges

Our Return Policy

We will happily provide an exchange or refund providing the following conditions are met:

  1. The items with the original receipt are returned within 30 days of purchase.
  2. The item has not been used and is in its original condition as purchased, including all packaging with original tags and labels attached.
  3. The item has a major problem or is unsafe. If the problem is not major, we will repair the item (or replace a missing piece) within a reasonable time frame.

 

How to return purchases made online

Email SLSAonline.orders@merlinentertainments.com.au  with your order number and reason for requesting authorisation to return.

Exchanges are subject to stock availability.

You are responsible for the costs of returning the items to us, unless goods are exchanged in accordance with your statutory rights (e.g. they are faulty or not as ordered).

Please note: all returns or exchanges remain the responsibility of the purchaser until received by SEA LIFE Sydney.

 

Returns – Additional Information

Provided the conditions in our return policy have been met, a refund will be processed using the original form of payment.

Please note that delivery costs will be excluded from the refund amount unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

 

Contact Details

If you need to contact the Online shop, please email us at SLSAonline.orders@merlinentertainments.com.au

When emailing, please remember to add your contact number in case we need to talk to you about your enquiry.